Privacy policy

The present Privacy Policy establish the terms and conditions of which RESHAPE and Reshape Ceramics, brands owned by APAC Portugal – Associação de Proteção e Apoio ao Condenado, collective person number 513 643 892, based in Travessa de São Pedro, 8, 1200-432, (from now on “RESHAPE”) , treats the personal data made available by the user when using the Internet Place www.reshapeceramics.com (from now on “Website”). The present document (from now on “Privacy Policy”), defines the terms in which RESHAPE might treat the personal data collected in the Website and notifies the adopted measures regarding the security of the said data.

The user of the website must read the Privacy Policy before using the Website.
RESHAPE recognises the importance of protecting personal data given by the user. As such, it has developed a group of security actions that aim at data protection and its treatment according to the General Data Protection Regulation.
The user of the website www.reshapeceramics.com, by signing in or buying online, explicitly guarantees to RESHAPE their consent in the usage of their personal data, address, data related to their buying process and payment mechanisms.
The data given by the user will be saved and treated in the same way, and may be utilised for commercial ends, namely for the processing of orders, communication of offers, of products, of services, promotional campaigns or advertising campaigns.
The Treatment of Personal Data is made accordingly to the legislation of personal data protection, all in terms of the General Data Protection Regulation (EU) 2016/679 and/or any other legislation that may regulate, add or substitute the before mentioned legislation.

Users with ages bellow 18 years old, to whom it was not given previous autorisation by a parent or tutor, must not send any personal information through the Website.

RESHAPE assumes that the user is able to supply the data collected through the Website and that it is actual, true and precise.

Treatment’s Responsibility
RESHAPE is responsible for the management and content of the Website, whose domain is owned by RESHAPE, and by the treatment off users’ personal data collected by the Website.
Within the scope of the Privacy Policy, in the case that RESHAPE resorts to third parties (outsourcing), that act in the name and by account of RESHAPE, these entities will also be obliged to put into practice the applicable organisational and technical security measures every time they may treat personal data as mandatory by  Lei n.º 67/98, of October 26th, (from now on “Personal Data Protection Law”).

Treated Data, their use and the ends for their treatment
In the context of the use of the Website by the user, RESHAPE may treat the following categories of data, for the forward mentioned ends:

(1) Data collected through forms on the Website
The fill-in of Website forms by the user (for example to subscribe to the newsletter of to a campaign) implies the collection of personal data requested in the scope of the form. The subscription to RESHAPE information and the fill-in of certain forms implies the sending of informative messages by post or phone number by RESHAPE to the user. Occasionally, these messages may be request some information that allows Reshape Ceramics to get to know generically characteristics of its users. The users can, at any moment, unsubscribe to the campaign or newsletter that they have previously subscribed to.

(2) Data collected to purchases or website services
The personal data that the user provides once they register as client, are used to: identify them as user of the Website and give them access to the functionalities, products and services available at sign in as user;
Preparation, compliance and execution of the contract of purchase and sale respective to the acquired products or any other contract that may be made through the Website;
To personalise the services that motivate the purchase of products in the Website, in the case that intention to buy is showed by adding products to the wish list;
Contact by email or by another equivalent way of electronic communication, concerning products or services, functions of the Website and any on-going contracts;
Answer and manage requests of the user through client service channels, as well as to obtain information regarding the quality of the service.

(3) Use statistics
Personal data may also be used by AI, in an aggregated and anonymised way, for statistical reasons and the up-keep of trends and definition of patterns of utilisation of the Website, as to improve the performance of the latter.

With whom is the personal data shared
Within the framework of its competencies, RESHAPE needs to share users’ personal information to third parties, as such the user recognises and consents with this sharing. In this scope, RESHAPE may send this data: 

a) To the administrative or judicial authority, namely when RESHAPEis forced to that by law or by judicial order or by administrative nature, as long as issued by a qualified entity;

b) To a subcontracted third parties by RESHAPE, if it seems reasonable to investigate, prevent or take measures against illegal or inappropriate activities, fraud suspicions or potential threats to RESHAPE, for the users of the Website, or violations or suspicions of violation of the Terms and Conditions of the Website.

c) We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We share your Personal Information with Shiptimize (our intermediary carrier shipping service) and with the carriers we choose to deliver your orders.
  • Advertisement or marketing companies.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
    http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Right of Access, Rectification and Data Update

Under the law, RESHAPE guarantees, at all times, the right of access, rectification, update and erasing of the user’s personal data. Furthermore, the user can opt-out of their data treatment for direct marketing. In all cases, the user must make a written request to RESHAPE (responsible for the treatment) by sending an email to hello@reshapeceramics.com.

Cookies
RESHAPE uses cookies in this Website. A cookie is a small archive of text that identifies the user’s computer in the RESHAPE server. The cookies in themselves do not identify the individual user, solely the computer that is being used. Cookies are not used to analyse the users’ activities, but allow RESHAPE to use the information collected by the cookies to improve the Website and keep certain preferences of the individual users of the Website.

The utilisation of cookies by the Website will always presuppose the user’s prior consent.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Personal data security
The collected data is archived in an automatised and confidential file. RESHAPE has technical and organisational procedures in order to prevent breaches of security and improper access to personal data, its respective destruction or illegal use, as well as guarantees to employ any other security measures required by the Data Protection Law.

However, despite all efforts, RESHAPE can not guarantee the complete and absolute and inviolability of the information received, taking into account the insecure nature of open networks such as the Internet. 

Changes
RESHAPE reserves the right to modify this Privacy Policy at any time and without prior notice, so we advise you to consult it regularly.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@reshapeceramics.com or by mail using the details provided below:

Travessa de São Pedro, 8, Lisboa, 1200-432 Lisboa, Portugal

Last updated: 23rd of March of 2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.