Terms and Conditions

General conditions of sales

The present terms have the purpose of defining the General Conditions of Sale between APAC Portugal and the user, being only applicable between the two parties.

By using and/or purchasing an item on Reshape Ceramics website, the user:

a) Declares that they’ve read and accepted these Terms and Conditions;

b) Declares that is, at least, 18 years old of age;

c) Will not make fraudulent or unfair use of this website;

d) Accepts that it will be the Portuguese legislation to regulate any conflict with the consumer, without prejudice of prevision in contrary, community directive or international treaty.

APAC Portugal reserves the right to update or modify these Terms and Conditions at any moment, without prior notice. For this reason, we advise the user to read the present Terms and Conditions whenever using this website

To clarify any doubts regarding the Terms and Conditions and/or our Privacy Policy, please contact us through our contact form.


The sale of products through this website is processed under the name Reshape Ceramics by:

APAC Portugal
Travessa de São Pedro, 8
1200-432 Lisboa, Portugal
VAT 513643982


All complaints must be written and sent via email to hello@reshapeceramics.com.

It is Reshape Ceramics goal to resolve any complaints considering customer satisfaction.

The laws that mandate our Terms and Conditions are:
Directivo 2011/83/EU do Parlamento Europeu e do Conselho de 25 de Outubro de 2011.

Price Policies and Promotion Campaigns

The prices for each item on this website are presented in euros, with VAT included at the legal rate in force, and are valid throughout the purchasing process.
These values do not include the shipping costs, which will be added to the total order costs during the checkout process.
Reshape Ceramics reserves the right to modify prices and specifications at any moment, without prior notice.

In www.reshapeceramics.com there are occasional promotions on price, through percentual discounts on the total sale price of products to the public.
All promotions are properly marked and have a predefined validation time, being valid to any orders made until the end of that same period. 

Occasionally, Reshape Ceramics may generate discount/gift codes during the sale process of its registered clients.
To enjoy these codes, the client must insert the respective code and/or accept the discount voucher by clicking “Validate”.
The discount will be applied in the “Total to pay”, at checkout.

Payment Mechanisms

The Reshape Ceramics website accepts as payment mechanisms: ATM reference, Credit Card (Visa, Mastercard), MBWay and Paypal.
For payments through ATM reference, the client has 2 days (48 hours) to process the payment, it being immediate to the transaction. At the end of this period, if no payment has been made, the order will be cancelled.
For credit card payments, the debit will be processed immediately after the checkout.
All transactions are made in euros (€), 100% secure and encrypted (for more information check our PRIVACY POLICY bellow).