Privacy Policy

The present Privacy Policy establish the terms and conditions of which Reshape Ceramics, brand owned by APAC Portugal – Associação de Proteção e Apoio ao Condenado, collective person number 513 643 892, based in Estrada da Torre, 26, 1769-014 Lisboa, Portugal, (from now on “APAC Portugal”) , treats the personal data made available by the user when using the Internet Place (from now on “Website”). The present document (from now on “Privacy Policy”), defines the terms in which Reshape Ceramics might treat the personal data collected in the Website and notifies the adopted measures regarding the security of the said data.

The user of the website must read the Privacy Policy before using the Website.
Reshape Ceramics recognises the importance of protecting personal data given by the user. As such, it has developed a group of security actions that aim at data protection and its treatment according to the General Data Protection Regulation.
The user of the website, by signing in or buying online, explicitly guarantees to Reshape Ceramics their consent in the usage of their personal data, address, data related to their buying process and payment mechanisms.
The data given by the user will be saved and treated in the same way, and may be utilised for commercial ends, namely for the processing of orders, communication of offers, of products, of services, promotional campaigns or advertising campaigns.
The Treatment of Personal Data is made accordingly to the legislation of personal data protection, all in terms of the General Data Protection Regulation (EU) 2016/679 and/or any other legislation that may regulate, add or substitute the before mentioned legislation.

Users with ages bellow 18 years old, to whom it was not given previous autorisation by a parent or tutor, must not send any personal information through the Website.

Reshape Ceramics assumes that the user is able to supply the data collected through the Website and that it is actual, true and precise.

Treatment’s Responsibility
Reshape Ceramics is responsible for the management and content of the Website, whose domain is owned by APAC Portugal, and by the treatment off users’ personal data collected by the Website.
Within the scope of the Privacy Policy, in the case that Reshape Ceramics resorts to third parties (outsourcing), that act in the name and by account of APAC Portugal/Reshape Ceramics, these entities will also be obliged to put into practice the applicable organisational and technical security measures every time they may treat personal data as mandatory by  Lei n.º 67/98, of October 26th, (from now on “Personal Data Protection Law”).

Treated Data, their use and the ends for their treatment
In the context of the use of the Website by the user, Reshape Ceramics may treat the following categories of data, for the forward mentioned ends:

(1) Data collected through forms on the Website
The fill-in of Website forms by the user (for example to subscribe to the newsletter of to a campaign) implies the collection of personal data requested in the scope of the form. The subscription to Reshape Ceramics information and the fill-in of certain forms implies the sending of informative messages by post or phone number by Reshape Ceramics to the user. Occasionally, these messages may be request some information that allows Reshape Ceramics to get to know generically characteristics of its users. The users can, at any moment, unsubscribe to the campaign or newsletter that they have previously subscribed to.

(2) Data collected to purchases or website services
The personal data that the user provides once they register as client, are used to: identify them as user of the Website and give them access to the functionalities, products and services available at sign in as user;
Preparation, compliance and execution of the contract of purchase and sale respective to the acquired products or any other contract that may be made through the Website;
To personalise the services that motivate the purchase of products in the Website, in the case that intention to buy is showed by adding products to the wish list;
Contact by email or by another equivalent way of eletronic communication, concerning products or services, functions of the Website and any on-going contracts;
Answer and manage requests of the user through client service channels, as well as to obtain information regarding the quality of the service.

(3) Use statistics
Personal data may also be used by AI, in a aggregated and anonymised way, for statistical reasons and the up-keep of trends and definition of patterns of utilisation of the Website, as to improve the performance of the latter.

With whom is the personal data shared
Within the framework of its competencies, Reshape Ceramics needs to share users’ personal information to third parties, as such the user recognizes and consents with this sharing. In this scope, Reshape Ceramics may send this data: 

a) To the administrative or judicial authority, namely when Reshape Ceramics is forced to that by law or by judicial order or by administrative nature, as long as issued by a qualified entity;

b) To A subcontracted third parties by APAC Portugal, if it seems reasonable to investigate, prevent or take measures against illegal or inappropriate activities, fraud suspicions or potential threats to Reshape Ceramics/APAC Portugal, for the users of the Website, or violations or suspicions of violation of the Terms and Conditions of the Website.

Right of Access, Rectification and Data Update
Under the law, Reshape Ceramics guarantees, at all times, the right of access, rectification, update and erasing of the user’s personal data. Furthermore, the user can opt-out of their data treatment for direct marketing. In all cases, the user must make a written request to Reshape Ceramics (responsible for the treatment) by sending an email to

Reshape Ceramics uses cookies in this Website. A cookie is a small archive of text that identifies the user’s computer in the Reshape Ceramics server. The cookies in themselves do not identify the individual user, solely the computer that is being used. Cookies are not used to analyse the users’ activities, but allow Reshape Ceramics to use the information collected by the cookies to improve the Website and keep certain preferences of the individual users of the Website.

The Web navigators give the user some control over cookies through the navigator configurations. The user has, at all times, the possibility of set their computer to accept all cookies, to notify them when a cookie is issued or to not accept some or any cookies. The procedure depends on the web browser of the user. For more information please go to “Help” in your web browser or visit If you accept cookies, they will remain in your computer for many years unless you delete them. Please note that by turning off cookies that may result in losing opt-outs or already defined preferences in the Website, as well as in a limitation of utilisation or efficiency of the Website.

The utilisation of cookies by the Website will always presuppose the user’s prior consent.

Personal data security
The collected data is archived in an automatised and confidential file. Reshape Ceramics has technical and organisational procedures in order to prevent breaches of security and improper access to personal data, its respective destruction or illegal use, as well as guarantees to employ any other security measures required by the Data Protection Law.

However, despite all efforts, Reshape Ceramics can not guarantee the complete and absolute and inviolability of the information received, taking into account the insecure nature of open networks such as the Internet. 

Reshape Ceramics / APAC Portugal reserves the right to modify this Privacy Policy at any time and without prior notice, so we advise you to consult it regularly.